• Facebook
  • LinkedIn

Venture Financial Planning Pty Ltd

03 5434 7600 Contact us
  • Home
  • About Us
    • About Us
    • Our Team
    • Careers
  • Financial Services
    • Superannuation & Retirement Planning
    • Investment Advice
    • Cashflow & Debt Management
    • Personal Risk Insurance
    • Aged Care
    • Estate Planning
  • SMSF Accounting
  • MyProsperity
  • Education
    • News & Market Updates
    • Financial strategy guides

Complaint resolution

What should I do if I have a complaint?

If you have any complaints about the service provided to you, you should take the following steps.

Contact us and tell us about your complaint.

If you adviser has not satisfactorily resolve your complaint within 3 days, please contact our Complaint Resolutions team at the following address:

Complaint Resolutions Manager
Godfrey Pembroke Limited
PO Box 1086
NORTH SYDNEY NSW 2059

Please mark the envelope “Notice of Complaint”.

If the complaint can’t be resolved to your satisfaction, or you have not received a response within 45 days, you have the right to refer the matter to Financial Ombudsman Service (FOS).

They can be contacted on 1300 78 08 08 or you can write to them at:

Financial Ombudsman Service
GPO Box 3
MELBOURNE VIC 3001

To find out more about our Complaint Resolution process, please view the Complaint Resolution Guide.

Financial Services Guide

Our Financial Services Guide (FSG) is a detailed guide to our business and the advice services we offer. It describes the fees we may charge, the information we may collect about you, and the ways we use that information.

If you have any questions, or if anything is unclear, please feel free to contact us.

Download our FSG

Venture Representative Profile

Our Financial Services

  • Superannuation & Retirement Planning
  • Investment Advice
  • Cashflow & Debt Management
  • Personal Risk Insurance
  • Aged Care
  • Estate Planning
  • Privacy Policy and Disclaimer

Copyright © 2021 Venture Financial Planning Pty Ltd
Wordpress Website by The DMA

Venture Financial Planning Pty Ltd ABN 62 095 194 559
Authorised Representatives of Godfrey Pembroke Limited ABN 23 002 336 254 Australian Financial Services Licensee
Registered Office 105-153 Miller Street
North Sydney NSW 2060
A member of the National Australia group of companies